Home Protection Guarantee
If your home is burglarized and entry was accomplished through a properly installed and locked Sanctuary Security Door, you will receive a new security door (product only, installation excluded) at no charge or reimbursement of up to $1,000 of your insurance deductible. Sanctuary is not responsible for any labor expense required to remove the damaged product, install the replacement product or for securing the property while warranted items are being repaired or replaced.
Product Warranty
Sanctuary Security Doors are covered by a 15 Year Replacement Warranty. You will receive a new door at no additional charge if your product shows defects in materials or workmanship within 15 years of the date of manufacture. Components pre-installed on the security door (such as locks, handles, rollers, sweeps) are covered for one year from date of purchase. Replacement items may vary in style due to changes in suppliers, products, and colors.
Warranty Exclusions
The following are not included in the product warranty:
- Accessories added to the security door by the purchaser
- Improper installation of the product
- Any problem caused by abuse and/or misuse
- Failure to follow the care and maintenance instructions
- Adjustments due to settling of the structure
- Acts of God
Care & Maintenance
Over time, airborne dust, dirt, and impurities can accumulate, which will cause visual defects to the door or window screen and the Meshtec screen, and - if not regularly and properly removed - can lead to further damage, staining, and corrosion. Your cleaning schedule depends upon your environment:
|
Environment Description |
Cleaning Schedule |
|
Mild Inland, rural, and away from urban activity |
Every 6 months |
|
Moderate Urban/suburban, inland |
Every 3 months |
|
Extreme Urban/suburban, coastal (within 25 miles) |
Every 2-4 weeks |
Thoroughly wash the door frame and Meshtec screen using a soft cloth, mild soap, and water. Do not use strong solvent or abrasive based cleaners. Take care to avoid exposing handles, hinges, and lock(s) to excessive amounts of water. Using a dry, soft cloth, remove any excess water when done. Pay particular attention to drying the screen to frame attachment area fully. Avoid using any sharp objects or abrasive materials on the door frame or screen. Use white grease to lubricate the hinges as required at each cleaning.
Claim Submission
Email us at support@sanctuary.store with photos and a brief explanation and member of the Sanctuary team will contact you directly.